A Little History Goes A Long Way!
In 1945 Mary and Anthony started the organization as a part-time business in the basement of their home in Medford, MA. The company, The Window Shop of Medford, Inc. specialized in the sales and service of interior window treatments. It was founded and succeeded on the belief that “if you take care of your customers your business will prosper”. In 1955, the couple moved the business to Medford Square and expanded the product line from interior window treatments to include aluminum combination windows and storm doors.
In 1963, Nicholas Cogliani, the owner’s son and 2 generation, joined the company as an installer and learned the business from the ground up. By 1967, Nicholas was managing and driving the exterior division and the Window Shop had become a full-service home improvement center including siding, roofing, gutters, windows, and doors. In 1972, the company continued growth and Northeast Improvement Company was established. With continued growth and expansion, in 1978, Northeast Window Products – today NEWPRO – was founded with an emphasis on triple pane windows to support the demand for an energy efficient solution to an energy crisis. The company grew quickly and set up shop at the current location at 26 Cedar Street in Woburn, MA.
Mary continued to work at NEWPRO until late 2009 when she retired. She was the driving force for delivering a delightful experience to every homeowner NEWPRO touched. She demanded it. Daily, Mary would call customers during and after install to ensure an exceptional experience. Mary was the voice of NEWPRO. A MaryGram was developed with survey questions about the NEWPRO experience which was mailed to every homeowner who purchased from NEWPRO. Mary carefully reviewed each and every response, called every customer and with her genuine and sincere personality, turned many homeowners into friends. If there was the slightest sign of dissatisfaction, Mary would identify the problem and become the solution.
NEWPRO is still creating relationships and operating on those same principles set by Mary and Anthony Cogliani in their window treatment shop in the basement of their home back in Medford.
Today we honor Mary not for her amazing 101st birthday, but also as a female pioneer in the home improvement industry and as a founding-family member of the NEWPRO business.
Happy 101st Birthday Mary Cogliani!