I dealt with a very very nice woman named Daryl at newpro north.I explained my situation and she set me up with a service rep...in the mean time she called back to make sure all was ok...when she said ill call back she did in an extremely timely manner...when. I hadn't heard from the service rep..I called her mad as a hornet...she said give me a few minutes ill call you right back and she did...by 5pm my issue was fixed.....the service tech rick Palma went above and beyond..fixed something I didn't even know wasn't right....great great service from these 2 empliyees
Bill Palma is the very BEST in customer service. He has been to my home several times, and I've always been delighted to see him and VERY happy with his service.
Service Technician Ryan Poirier was great!! Punctual, knowledgeable, pleasant and took care of all the window repairs in a timely fashion along with sharing a few tips. Great job!
My experience was outstanding Jim was fast and very clean with his work. We've had him the last time we had an issue with one of our windows and he was the same. he's a very consistent service person. Thank you so much for sending him
Jimmy Chiles was excellent, professional and fast! He was in my house for ten minutes, and in that time, he repaired two windows, gave me tips on how to oil the others AND he completely charmed my crazy little terrier, Bailie! Really great service from a true pro.
Ryan did an excellent job of fixing a problem window we had in our bathroom.
We give Ryan 5 stars for his service!! He was very professional, and listened to our concerns! No problem for Ryan!, Everything was taken care of asap. We are very satisfied customers.Thank younRyan!!'
Bill Palma has been our steady request for problems since he fixed our back sliding doors after the installers botched the job. We were ready to tell NewPro to take them out. Then came Bill. He is so competant in his work, he can take anything on. He is the best!!!
Ryan knew his stuff. All the little parts to restore the windows to proper working order. He was fast and efficient in his work. Also arrived on time. Very satisfied.
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