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4.9
74 reviews

Service

I dealt with a very very nice woman named Daryl at newpro north.I explained my situation and she set me up with a service rep...in the mean time she called back to make sure all was ok...when she said ill call back she did in an extremely timely manner...when. I hadn't heard from the service rep..I called her mad as a hornet...she said give me a few minutes ill call you right back and she did...by 5pm my issue was fixed.....the service tech rick Palma went above and beyond..fixed something I didn't even know wasn't right....great great service from these 2 empliyees

NEWPRO

Hello! Thank you so much for taking the time to write this review. Here at NEWPRO, we strive to provide the best customer service and we're glad in the end we were able to provide you with that. Thank you so much for this feedback!

Bill Palma's visit.

Bill Palma is the very BEST in customer service. He has been to my home several times, and I've always been delighted to see him and VERY happy with his service.

NEWPRO

Thank you so much for writing this review!

Window repair

Service Technician Ryan Poirier was great!! Punctual, knowledgeable, pleasant and took care of all the window repairs in a timely fashion along with sharing a few tips. Great job!

Broken Window Replacement

My experience was outstanding Jim was fast and very clean with his work. We've had him the last time we had an issue with one of our windows and he was the same. he's a very consistent service person. Thank you so much for sending him

NEWPRO

Hello! We appreciate you taking the time to provide us with this feedback. We're so happy to hear that your experience with our service technician was positive through out!

window repair

Jimmy Chiles was excellent, professional and fast! He was in my house for ten minutes, and in that time, he repaired two windows, gave me tips on how to oil the others AND he completely charmed my crazy little terrier, Bailie! Really great service from a true pro.

NEWPRO

Hello, Margaret! Thank you so much for taking the time to write this review! We're so happy that you had such a positive NEWPRO experience. We always strive to provide the best service our customers deserve and it sounds like your expectations were not only met but exceeded! Thank you once again for...

NEWPRO WINDOW FIX

Ryan did an excellent job of fixing a problem window we had in our bathroom.

NEWPRO

Thank you so much for the review!

Newpro repair by Ryan Poirier

We give Ryan 5 stars for his service!! He was very professional, and listened to our concerns! No problem for Ryan!, Everything was taken care of asap. We are very satisfied customers.Thank younRyan!!'

NEWPRO

Thank you so much for this amazing review! We appreciate the feedback and we're glad that you had such a positive NEWPRO experience!

always excellent

Bill Palma has been our steady request for problems since he fixed our back sliding doors after the installers botched the job. We were ready to tell NewPro to take them out. Then came Bill. He is so competant in his work, he can take anything on. He is the best!!!

NEWPRO

Thank you so much for this review! We're so happy that you had a positive experience with our service technician!

Ryan P.service

excellent!

NEWPRO

Thanks!

Happy Customer

Ryan knew his stuff. All the little parts to restore the windows to proper working order. He was fast and efficient in his work. Also arrived on time. Very satisfied.

NEWPRO

Hello, William! We appreciate your feedback and thank you so much for the review!

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Headquarters NEWPRO


  • 26 Cedar Street Woburn, MA 01801
  • Open M-F: 8am-8pm, Sat-Sun: 9am-1pm
  • (877) 423-0124
  • (781) 257-1558